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Frequently Asked Questions (FAQs)
Questions about Ticket Purchases Questions about Ticket Delivery Questions about Payments to Charities General Information & Contact Us
QUESTIONS ABOUT TICKET PURCHASES
Please submit your email on the Tickets-for-Charity.com homepage to join our email list for updates and news about upcoming events. At any time, you may opt-out of receiving these types of communications by emailing us at privacy@tickets-for-charity.com.
Our ticket partners have provided tickets directly to Tickets-for-Charity.com for the express purpose of raising money for our designated partner charities. As a result, you can be assured that tickets purchased on our website are authentic.
The Face Value of a ticket is the price printed on the front or “face” of the ticket and is determined by the original ticket source. In the case of ticket packages, the Face Value is the package value as determined by the original source.
All seats are listed in best available order. Other customers may be searching for tickets and making purchases at the same time as you. Therefore, ticket availability may change during your search. Tickets-for-Charity.com charges an industry standard per-ticket service fee which varies by event that is used to cover costs of managing and processing ticket requests; managing and distributing donation amounts as directed by our customers, and maintaining our website on behalf of our customers, partner charities and ticket sources.
Tickets-for-Charity reserves the right to limit the number of tickets that may be purchased for an event at any time, and we may cancel any order that exceeds these purchasing guidelines without notice. Venues, artists and tour management often set a limit on the number of tickets each customer may purchase to ensure that as many fans as possible can get access to the event. Ticket limits may be imposed on credit cards, addresses and/or individuals. Ticket limit information is typically listed on the Seat Selection page. We accept MasterCard, Visa and American Express.
Tickets-for-Charity.com uses VeriSign’s Payflow Pro security system to ensure your online transactions are safe and secure.
Your personal information is retained in a secure location and encrypted using state-of-the-art 128-bit encryption technology. Personal information will not be made available to any third party, except as noted in the Tickets-for-Charity.com Privacy Policy. For more details on how we provide for information security, please refer to our Privacy Policy.
All ticket purchases and payments to our partner charities are confirmed by email once the transaction is completed. If you don’t receive an email confirmation within 24-hours, please email us at customer_service@tickets-for-charity.com . By submitting your order to make payments to our partner charities and to purchase a ticket(s), you grant Tickets-for-Charity permission to charge your credit card for those transactions. Once you have submitted your order, your purchase is non-refundable and your order cannot be changed. For more details on our Purchase Policy, please refer to our Terms & Conditions.
You will see two charges on your credit card because orders are processed using our (patent-pending) TicketDNA™ charitable giving allocation method and Bifurcated Purchase Process™ order system to ensure the integrity of the funds designated for our partner charities. This enables us to direct and maintain the payments to our partner charities in a separately managed account established on behalf of our partner charities.
Sovereign Bank is the Official Charity Banking Partner of Tickets-for-Charity. Sovereign Bancorp, Inc., ("Sovereign") (NYSE: SOV), is the parent company of Sovereign Bank, a $60 billion financial institution with more than 650 community banking offices, over 1,000 ATMs and approximately 10,000 team members with principal markets in the Northeast United States. Sovereign offers a broad array of financial services and products including retail banking, business and corporate banking, cash management, capital markets, trust and wealth management and insurance. Sovereign is the 19th largest banking institution in the United States.
Prior to checkout, you will select a delivery method. Available delivery methods may vary by event and delivery fees may vary by method. Our policy is to process and ship orders within 72 hours, assuming we have received the tickets from the original ticket source. Occasionally, we may not receive physical tickets until 48 hours before the event date. In this case, we will ship your order within 24 hours of receiving tickets from our ticket partner. Once your order has been processed and shipped, you will receive your order tracking information via an e-mail confirmation. Please note a signature is required for all deliveries. For more information, please refer to our Privacy Policy and Terms & Conditions.
Tickets-for-Charity ships all tickets via either DHL or FedEx, and therefore we cannot deliver to P.O. Boxes as a signature is required for all DHL/FedEx deliveries. Your tickets must be shipped to your credit card billing address to ensure the security of your purchase and delivery.
From time to time, E-Delivery may be available.
VIP Package details vary by event and more information will be provided at the time of purchase and/or after your purchase is completed. Such details are typically included with your shipment or e-mailed to the e-mail address you provide at check-out. Please note that VIP packages may be organized and managed by third parties and are subject to change. If you have any questions, please email us at customer_service@tickets-for-charity.com.
All sales completed though Tickets-for-Charity.com are final. NO EXCEPTIONS. Cancellations and exchanges are not allowed once your order has been confirmed. Please be sure you have selected the correct event, seat location(s) and/or charities prior to completing your order. For more information about our policy for cancellations, please refer to our Terms & Conditions.
Occasionally, events are cancelled or postponed by event management. You are solely responsible with respect to any changes in the date, time or place of any event for which you purchase tickets. No refunds are available for any postponed event if your original tickets will be honored for the new date of the rescheduled event. For more information about our policy for postponed events, please refer to our Terms & Conditions.
Cancellation policies are determined by the venue and can vary. Generally you will receive a refund of the ticket face value as soon as the cancellation is confirmed. You will have the option of being refunded the payment to your designated charities or of allowing the charities you selected to keep the directed funds. Service fees and Delivery fees cannot be refunded. For more information about our policy for cancellations and refunds, please refer to our Terms & Conditions.
Unfortunately, once tickets are delivered, they cannot be replaced or refunded if lost or destroyed. Tickets-for-Charity is not responsible for lost, destroyed or stolen tickets. For more information, please refer to our Terms & Conditions.
Our ticket partners have provided tickets directly to Tickets-for-Charity.com for the express purpose of raising money for our partner charities. The Donation Amount associated with a ticket purchase is determined by Tickets-for-Charity. The Donation Amount per ticket or package is subject to change at any time and without notice.
Tickets for Charity, LLC and our partner charities make no representation as to whether all or any portion of the donations to designated charities is tax deductible. Please consult your tax advisor to determine whether a deduction of any portion of such amount is allowable. Each charity may provide an acknowledgement of your payment.
If a selected charity determines to acknowledge your payment, in most cases, such acknowledgements will be sent out within 90 days of the event. In some cases, acknowledgements will not be sent out until after your event has occurred. For more information, please refer to our Privacy Policy and Terms & Conditions.
You may receive an acknowledgement from the charities you select to receive your directed funds. At any time, you may elect to opt-out of receiving future communications from the charities beyond the initial acknowledgement by emailing us at privacy@tickets-for-charity.com. For more information, please refer to our Privacy Policy.
No. We receive no compensation from our Partner Charities for the right to participate on Tickets-for-Charity.com. Our Partner Charities are responsible, however, for the reimbursement of certain direct transaction costs associated with your purchase including all merchant credit card processing and interchange charges on total customer purchase, bank fees, per-transaction software licensing fees, payment gateway charges, and source fees, if applicable. Such amounts typically constitute no more than 15% of any particular payment designated for our Partner Charities, except in circumstances where source fees are included. Any source fees are determined on an event-by-event basis by our ticket sources.
You will see two charges on your credit card because orders are processed using our (patent-pending) TicketDNA™ charitable giving allocation method and Bifurcated Purchase Process™ order system to ensure the integrity of the funds designated for our partner charities. This enables us to direct and maintain the payments to our partner charities in a separately managed account established on behalf of our partner charities.
Sovereign Bank is the Official Charity Banking Partner of Tickets-for-Charity. Sovereign Bancorp, Inc., ("Sovereign") (NYSE: SOV), is the parent company of Sovereign Bank, a $60 billion financial institution with more than 650 community banking offices, over 1,000 ATMs and approximately 10,000 team members with principal markets in the Northeast United States. Sovereign offers a broad array of financial services and products including retail banking, business and corporate banking, cash management, capital markets, trust and wealth management and insurance. Sovereign is the 19th largest banking institution in the United States.
Our regular Customer Service hours are Monday through Friday from 9:00am to 6:00pm EST. We try to provide answers and information to all your inquiries online through our FAQs and via email at help@tickets-for-charity.com. When making an inquiry, please include your name, email address, confirmation number and contact telephone number in case we need to contact you. Our policy is to respond to inquiries within two (2) business days of receipt.
For more information regarding our current partner charities or how to join the platform, please email charities@tickets-for-charity.com.
Tickets-for-Charity does not accept donated tickets at this time. We are always improving our products and services and will be accepting donated tickets in the future.
If you're having technical difficulty using our website or notice any incorrect information, please contact us at webmaster@tickets-for-charity.com to let us know.
For group sales, please email VIPservice@tickets-for-charity.com.
If you have suggestions or comments, please let us know by sending an email to webfeedback@tickets-for-charity.com.
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The use of this website signifies your agreement to the Terms & Conditions and Privacy Policy. Donations raised in conjunction with the sale of tickets on this site support the following organizations: Artists Against Hunger & Poverty: A Program of WHY · Autism Speaks · Big Brothers Big Sisters of America · Boys & Girls Clubs of America · CARE · Cal Ripken, Sr. Foundation · City Year · CureSearch National Childhood Cancer Foundation · Farm Aid · Feeding America · The GRAMMY® Foundation · Habitat for Humanity International · Jumpstart for Young Children · Juvenile Diabetes Research Foundation International · The Leary Firefighters Foundation · Malaria No More · MusiCares® Foundation · National Center for Missing & Exploited Children · The National Children’s Cancer Society · National Federation of the Blind · Natural Resources Defense Council · Outward Bound · Partnership for a Drug-Free America · Peace Games · Red Sox Foundation · United Way of America · Wildlife Conservation Society · YouthBuild |
